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How We Protect Your Personal Data

At mekar99 login, your personal data — including account details, transaction records from DANA, OVO, GoPay and QRIS, and device identifiers — is handled under a clear, documented…

Encrypted account dataDANA, OVO, GoPay & QRIS payment data protectedData retention limits enforcedYour right to request deletionIndonesia-based support contact

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What Information We Hold and Why

mekar99 login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect the information you provide directly: your name, email address, mobile number and the payment method you choose — whether that is DANA, OVO, GoPay or QRIS. We also record transaction metadata, such as deposit timestamps and withdrawal

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confirmation codes, to maintain accurate account statements. Device data — your browser type, operating system and IP address — is logged automatically to detect unauthorised access and to keep your session secure. We do not sell or rent this data to third parties. Access to your
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data internally is limited to staff with a specific operational need, and all staff with such access operate under confidentiality obligations. Your eligibility to use certain features depends on local law, and data collection for those features is adjusted accordingly.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

How to Reach Our Privacy Team

If you have a question about your data, want to update your stored information, or need to submit a deletion request, our privacy support team is available seven days a week from 08.00 to 23.00 WIB. You can reach us through the channels below — responses to written privacy requests are issued within two business days for accounts registered in Jakarta or Yogyakarta.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our privacy team handles data queries separately from general support, so your request reaches the right person without delay.

Email Privacy Request

Send a written request to our privacy inbox for account data exports, correction of stored details, or formal deletion requests. We aim to respond within two business days of receiving your message.

In-Account Request Form

Log into your account, navigate to Settings then Privacy, and submit a data request form. The form creates a trackable ticket so you can follow the status of your request in real time.

HOW WE HANDLE DATA

Six Ways We Keep Your Account Data Safe

We approach data security as an operational discipline, not a checklist item. The six practices below describe how your information is stored, accessed and — when no longer needed — removed from…

End-to-End Encryption

All data transmitted between your device and our servers is encrypted in transit using current TLS standards. Payment credentials for DANA, OVO, GoPay and QRIS are never stored in plain text at any point in the transaction flow.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can review and withdraw cookie consent at any time through the Cookie Preferences link in the site footer.

Account Access Logs

Every login to your account — including the device type, IP address and timestamp — is recorded. You can view the last five login events from the Security tab in account settings so you can spot any access you did not make.

Data Retention Limits

Transaction records are retained for the period required by applicable financial regulations, after which they are deleted from active databases. Inactive account data is reviewed every twelve months and removed where retention is no longer justified.

Third-Party Data Sharing

We share data with payment processors — including the DANA, OVO, GoPay and QRIS networks — only to the extent necessary to complete your transaction. These processors are contractually bound to use your data solely for that purpose.

Your Right to Correct or Delete

You may request a copy of the data we hold about you, ask us to correct inaccurate details, or request deletion of your account and associated records. Requests are processed within two business days where local law permits.

Privacy Policy Questions Answered

The questions below cover the data rights and account privacy concerns we hear most often. If your question is not listed here, reach out via live chat or the in-account request form — our privacy team is available daily from 08.00 to 23.00 WIB.

We collect your name, email address, mobile number and the payment method you register — DANA, OVO, GoPay or QRIS. Device identifiers and session IP addresses are also logged automatically to secure your account access.

Payment data is transmitted over encrypted connections and is never stored in plain text. DANA, OVO, GoPay and QRIS processors receive only the minimum data required to confirm and complete your transaction, under strict contractual limits.

Yes. Log into your account, go to Settings then Privacy, and submit a data export request. We will compile and deliver your data within two business days, where local law permits the request to proceed.

Submit a deletion request through the in-account Privacy form or by emailing our privacy inbox. We process deletion requests within two business days, retaining only the records we are legally required to keep under applicable financial regulations.

No. We do not sell or rent your personal data to any third party for marketing. Data is shared only with payment processors — DANA, OVO, GoPay, QRIS — and only to the extent needed to complete your transaction.

Transaction records are kept for the period required by applicable financial regulations. After that period, records are removed from active databases. Inactive account data is reviewed every twelve months and deleted where retention is no longer required.

Open your account, navigate to the Security tab, and view the last five login events. Each entry shows the device type, approximate location and timestamp so you can identify any access you do not recognise and contact support immediately.

How We Protect Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email Privacy Request

In-Account Request Form

Six Ways We Keep Your Account Data Safe

End-to-End Encryption

Cookie Controls

Account Access Logs

Data Retention Limits

Third-Party Data Sharing

Your Right to Correct or Delete

Privacy Policy Questions Answered

01 What personal data does mekar99 login collect when I open an account?

02 How is my DANA or OVO payment data protected during a transaction?

03 Can I see a copy of all the data you hold about my account?

04 How do I request that my account data be deleted?

05 Does mekar99 login share my data with third parties for marketing purposes?

06 How long does mekar99 login keep my transaction history?

07 How can I check which devices have accessed my account recently?

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